Términos y condiciones

Finnish law is the law governing these terms. If any possible disagreements cannot be resolved by negotiation, they shall be resolved in the District Court of Lapland.

Online booking requires a valid e-mail address. When booking online, on the time of payment you will receive e-mail confirmation (payment receipt and voucher). The voucher will be checked upon arrival.

For money returns and other changes to the booking, we charge a service fee of 10 euros.

We will charge a cancellation fee of 100% if booking is cancelled 2 days or less before the event or no show
We will charge a cancellation fee of 50% if booking is cancelled 7 days or less before the event or no show

The guest who has made an online booking needs to make sure to have valid travel insurance. In sudden case of sickness, death or other force majeure situations that can prevent traveling, the traveler`s own travel / accident insurance may cover the expenses of the booking. Please notify us immediately of any cancellation. The booking condition terms also cover these cases.

We have the right to change prices, and we may cancel the program for force majeure, in which case, we will refund total price paid.


By reserving and participating in any of our programs, you accept and agree to be bound by the terms and conditions of this agreement.

Acknowledgment of Risk

Customer must acknowledge that the behavior of animals (especially reindeer with big antlers) may result in dangerous situations or accidents during the programs. Santa’s Pets has taken all reasonable steps to restrain the possibility of a dangerous situation or accident to a minimum. Santa’s Pets is not liable for any personal injury unless arising from accidents that have happened during the programs and which are caused by the negligence of Santa’s Pets and its employees. Customers are obligated to know English in order to be able to follow safety instructions and commands during the programs. Customers are obligated to follow and obey safety instructions given out by Santa’s Pets personnel.

Liability Insurance

Santa’s Pets has Third Party Liability Insurance, according to the terms and conditions of LähiTapiola.

Force Majeure

Santa’s Pets is not liable to compensate for any damages or accidents both before or during the stay caused by an unpredictable or extraordinary event (force majeure) or other sudden reason (eg. natural phenomena, exceptional weather, political or religious events) that Elf’s Farmyard could not have kept from occurring even through uttermost care and caution of procedures. We are not responsible of any damages or consequences caused by normal weather phenomena. (E.g. cloudy weather, storm or rain.)